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Standard Chartered Bank recruiting Client Centre Exec-Sales

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In 1965, the Standard Bank of South Africa merged with the Bank of West Africa acquiring businesses including a banking operation in Nigeria, which dated back to 1894. The name was then changed to Standard Bank of West Africa. Four years after the merger, Standard Bank Nigeria was incorporated locally to take over the business in Nigeria. In 1971, 13% of the share capital was placed with Nigerian investors. The end of the civil war saw a major economic upturn and as a consequence, the military government sought to increase local control of the retail-banking sector, hence the Bank’s investment in Standard Bank Nigeria (renamed First Bank of Nigeria in 1979) was reduced to 38%. Standard Chartered remained a shareholder of First Bank of Nigeria until 1996.

Standard Chartered re-entered Nigeria in 1999 and opened to customers on 15 September 1999 as a wholly owned subsidiary of Standard Chartered Bank Plc, headquartered in United Kingdom. It now has 42 branches located in Lagos, Port Harcourt, Abuja, Ibadan, Kano, Kaduna, Maiduguri, Ota, Aba, Onitsha and Onne offering a wide range of products and services in Retail, Corporate and Institutional Banking. It employs over 900 employees and sees Nigeria as a growth centre.

The bank is seeking to recruit qualified candidates for the position of Client Centre Executive Sales. The Location is Lagos Nigeria and application closes August 31.

Job Title Client Centre Exec-Sales
Organisation Standard Chartered Bank
Location Lagos
Experience 2 – 4 years
Minimum Qualification University Degree B.SC or B.A
Application Closes Thursday, 31 August 2017

Job Description

  • Achieve overall reduction in attrition at Client & Product level and deliver relevant PPC increase
  • Ensure performance as per key performance indicators.
  • Ensure utilisation / closure of all the leads provided and provide a resolution
  • Call all Employee Banking / Personal / Priority / Business clients who have written/phoned the Bank for account closure with an aim to retain.
  • Identify clients who have been identified as pipeline for attrition & provide a resolution.
  • Liaise with key stakeholders to ensure that all individual client queries are dealt with promptly.
  • Explain retention offers & negotiate with the least possible reversal.
  • Validate record and highlight findings with accurate and complete data capture.
  • Adhere to Cancellation & Reversal Budgets using the approved retention grid / retention offers.
  • Adhere to TAT for closure of requests & fund reversals.
  • Controls and checks to be followed at all times.
  • Clearly articulate the bank’s service vision and foster positive alignment among team members to continuously improve service experience
  • Leverage on the offer pallet / pricing grid and negotiate with the client to stay with SCB. Understand the client’s needs and identify opportunities for improvements in services, optimize channel usage, product solutions, utilization and cross sell where possible.
  • Utilise metrics and the agreed service standards to drive decisions and improve operational service excellence.
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